Returns & Exchanges

At Chillhouse, we want you to feel your best, but if a product isn't fitting your vibe, we offer easy returns on most items within 30 days of purchase. Please note that for hygiene reasons, opened beauty products and worn apparel cannot be returned.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unused, and within the 30-day return window to qualify for a full refund.

• 2.
  Start Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 3.
  Pack and Ship

  Print your prepaid shipping label and securely package your items, ensuring all original components are included before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return at the Chillhouse HQ, we will process your refund to your original payment method within 5-7 business days.